Log In - For store lists and to enter audits
Q3 2010- Quarterly Auditor Letter ***ALL Auditors Must Read***
Q3 2010- Audit Forms
Firestone (FCAC) * * * Expert Tire (ET) * * * Essential Evolution (EE) * * * Hybrid 08 (H08)
Click the correct link to print forms. You MUST print 2 copies of the form for each assigned location.
Authorization Letter - Present to the Store Manager BEFORE the start of the review. You MUST print this and keep it with you at all times during your review.
2010 Revised Auditor Training Program ****MUST READ****
MasterCare Image and Standards Review Protocols - This link provides an overview of the MasterCare Review and instructions for conducting the 2010 review.
2010 Visual Aid Tool for ALL Surveys - Print one copy and take it with you on every review.
2010 Helpful Hints - Print one copy and review to learn time-saving tips. Check here often for updates.
REMEMBER!!!
- Conduct Reviews Monday through Friday during normal business hours.
- Arrive at least 90 minutes before store closing time.
- NO reviews conducted on Saturdays, Sundays and National Holidays.
- All Audits must be uploaded within 24 hours of being performed (No EXCEPTIONS).
REQUIRED PHOTOS!!! (See Helpful Hints for examples)
- One Exterior Storefront Photo for each location - Photo should be similar to the Helpful Hints storefront photo (a sweeping view of the outside of store)
- Photo of front door including adjacent windows (close-up)
- Showroom interior (A sweeping view capturing the tire wall if possible)
- Service Area (shot from far end of bays looking over service area toward service door)
PLEASE NOTE:
- This camera icon on the survey means a clear photo is REQUIRED to document a failed question.
Questions about the Surveys, Photos, Policies?
Contact Trish Jurewicz: trish@suttermarketing.com or 847/358-3100
Scheduling Questions?